Building Stronger Communities, Together
Land Acknowledgement
We respectfully acknowledge that the Eastern Ottawa Resource Centre operates on the traditional and unceded territory of the Algonquin Anishinabeg Nation.
For thousands of years, this land has been a place of gathering, healing, and community. We recognize the enduring presence, knowledge, and contributions of First Nations, Inuit, and Métis Peoples, and we are grateful for the opportunity to live and work on this territory.
As an organization dedicated to supporting individuals and families through times of challenge and transition, we recognize that reconciliation is not only about words, but about action. It requires us to listen, to learn, and to examine how our services, policies, and relationships can foster greater equity, respect, and cultural safety.
We are committed to continuing this journey by strengthening our understanding, building meaningful relationships, and working toward a community where everyone feels seen, valued, and supported.
A Message from the Board President and Executive Director
The past year has been marked by growth, innovation, and celebration at the Eastern Ottawa Resource Centre.
As we marked our 45th anniversary, we took a moment to reflect on the journey of our organization and the lasting impact we have had on individuals, families, and seniors in our communities. For nearly half a century, EORC has adapted to evolving needs while remaining true to its mission: to help people live healthier, more independent lives that are better connected to their community.
This year, we began implementing our 2025–2030 Strategic Plan. Developed through extensive consultation with staff, volunteers, partners, and community members, the plan is already being translated into concrete actions. Equity, diversity, and inclusion are central pillars of this work and guide our decision-making while shaping the future of the organization and the communities we serve.
Our team also dedicated significant effort to preparing for our reaccreditation. This rigorous process involved reviewing and updating our policies, procedures, and practices to ensure alignment with current standards and sector best practices. We are proud to have successfully completed this milestone, demonstrating our ongoing commitment to quality, accountability, and continuous improvement.
In addition, we invested in modernizing our technology systems. The implementation of AlayaCare for client service management and Collage HR for human resources management will streamline processes, improve information management, and enhance the experience for both clients and staff.
We also launched a refreshed brand identity and a redesigned website. This updated identity better reflects the dynamic nature of our organization and makes it easier for community members to access information and services.
Despite these advances, we continue to face significant challenges. Stagnant funding, combined with the rising cost of living, particularly in housing, food, and transportation, places increasing pressure on the individuals and families we support as well as on our staff. This reality underscores the critical importance of accessible community services and strengthens our commitment to advocating for the resources needed to meet growing community needs.
None of these achievements would be possible without the dedication of our staff, volunteers, Board members, donors, and community partners. Their commitment and compassion are at the heart of everything we do.
As we look ahead, we remain committed to strengthening our services, deepening our partnerships, and contributing to building healthier, more inclusive, and more supportive communities.
Thank you for your continued support of the Eastern Ottawa Resource Centre.
Kevin Reichstein
Board President
Stephanie Fragman
Executive Director
Board of Directors Update
This year saw both renewal and continuity within the Board of Directors. We welcomed one new Board member, Joel Assaouri, as well as the return of a former Board member, Kevin Reichstein, who rejoined the Board this year in the role of Board President. At the same time, we extend our sincere thanks to three Board members who are completing their third two-year term, Amy Richard, Betsy Chaly and Sophie Parisien. We are deeply grateful for their six years of dedicated service and leadership, and we look forward to the possibility of welcoming them back following their required one-year break under our bylaws.
This year, the Board also supported key governance work, including the review and approval of policies and oversight of preparations for the audit services RFP through the Finance Committee. In addition, Board members participated in Equity, Diversity, and Inclusion training facilitated by Connect2Knowledge, helping to strengthen the use of an equity framework in Board discussions and decision-making.
We are grateful for the Board’s ongoing commitment, guidance, and leadership as EORC continues to grow and evolve.
Building Stronger, More Connected Communities
The Community Development & Outreach Program continued to expand its reach and deepen its impact, particularly in response to rising needs related to food insecurity, housing instability, and social isolation.
A major focus this year was the expansion of food security initiatives. Through partnerships and community-based efforts, including participation in city-wide food initiatives, multi-site food bank operations, and community kitchens, the program worked to address both immediate needs and longer-term systemic challenges related to food access.
The team also sustained intensive outreach to residents living in temporary accommodations, including hotels and motels. By offering on-site services, referrals, and tailored programming, the program supported hundreds of individuals and families, helping them navigate complex systems and access essential resources.
Innovative initiatives played a key role in reducing isolation and fostering connection. Programs such as Conversation Circles, women’s groups, parent-child drop-ins, and community events created welcoming spaces where residents could build relationships, develop language skills, and feel a sense of belonging.
Strong partnerships continued to drive the program’s success. Collaborations with housing providers, public health agencies, universities, and grassroots organizations enhanced service delivery, informed responsive programming, and expanded EORC’s presence across the community.
“It’s so nice to be able to have a kitchen and cook MY food”
– Community kitchens participant
Connecting People to Essential Supports
The Resource Referral & Outreach Program experienced significant growth this year, reflecting increasing demand for support across the community.
The program saw a notable rise in service use, including a 30% increase in referrals and a substantial expansion in the number of families served. This growth underscores both the program’s effectiveness and the increasing complexity of community needs.
A key area of impact was the expansion of food security and seasonal support initiatives. Programs such as Back-to-School supports, holiday hamper distributions serving hundreds of families, and winter clothing programs ensured that individuals and families had access to essential resources during critical times of the year.
In addition to immediate supports, the team provided holistic assistance to promote long-term stability. This included helping clients access financial supports such as energy assistance programs, as well as offering financial literacy programming and connecting individuals to employment, health, and social services.
To keep pace with demand, the program also improved its internal systems and processes. The introduction of digital tools, streamlined intake systems, and coordinated outreach efforts enabled staff to respond more efficiently while maintaining a client-centred approach.
“I’ve received confirmation that my application grant was approved, and I did still qualify for the Equal Payment Program. My bill is now $30 a month! This is such a relief. I appreciate all of your assistance. Thank you so much for all your help!”
– RRO program client
Supporting Children and Youth to Thrive
Despite a temporary staffing gap during the year, the program remained responsive, continuing to offer activities and maintain youth engagement while successfully recruiting a new Child and Youth Worker to strengthen services moving forward.
This year saw an expansion in programming, including camps, after-school initiatives, and community events that drew strong participation and positive feedback. Activities such as March Break Camp and Movies in the Park fostered connection and created opportunities for children and families to engage in their communities.
A strong emphasis was placed on mental health, emotional well-being, and skill development. Evidence-based programs and school-based initiatives helped children and youth build resilience, develop emotional regulation skills, and strengthen healthy relationships.
The program also introduced innovative initiatives to enhance youth engagement, including creative and leadership opportunities such as mural projects, transition-focused workshops, and the exploration of new youth drop-in spaces. These initiatives support youth in building confidence, skills, and a sense of belonging.
Partnerships played a crucial role in expanding reach and impact. By working closely with schools, community organizations, and local programs, the team strengthened supports for youth, particularly those facing barriers or navigating important life transitions.
“In just a few sessions, my children have learned how important their feelings are. I’m so grateful for the opportunity to access your services and for giving my children a safe space to express themselves”
– Parent of a C&Y program client
Supporting Survivors & Strengthening Community Response
This year, the Gender-Based Violence Program played a critical role in expanding access to supports for survivors while strengthening prevention and awareness efforts across the community.
The program modernized its crisis response services through the introduction of new tools and technologies, including the addition of a Fem’aide chat service, improved data tracking systems, and the transition to more integrated service platforms. These enhancements have increased accessibility and allowed for more responsive, efficient support to individuals in crisis.
At the same time, the team continued to prioritize survivor-centred programming, offering a range of supports for women and children experiencing violence. These included intimate partner violence (IPV) support groups, specialized programming for children who witness violence, and trauma-informed workshops that provided safe, supportive environments for healing and empowerment.
Beyond direct services, the program demonstrated strong leadership in community awareness and prevention. Staff actively participated in key initiatives such as Take Back the Night, Red Dress Day, and the 16 Days of Activism, while also delivering educational workshops and outreach activities that engaged youth, community members, and partners in meaningful conversations about gender-based violence.
Collaboration remained a cornerstone of the program’s success. Through partnerships, training initiatives, and participation in research and system-level discussions, the team helped strengthen coordinated responses to violence and improve pathways to support for survivors.
“I am so grateful for your support through the hardest times I faced this year, it was so important and kept me going. You are strong, inspiring, and truly an example to follow. Because of you, I have been able to leave a painful chapter behind and start taking back my life, and I will always be thankful for your kindness, guidance, and encouragement… I learned a lot from you and doing my best to use and implement what you did teach me”
– GBV program client
Enhancing the Health, Well-Being, and Independence of Seniors
EORC’s Community Support Services (CSS) help older adults live healthy, connected, and fulfilling lives in the comfort of their own homes. Through innovative programs, strategic partnerships, and responsive services, we continue to support seniors in aging with dignity and remaining active members of their communities.
Nutrition remains a cornerstone of healthy aging. This year, CSS transitioned to a new Meals on Wheels provider to enhance both the nutritional value of meals and the dining experience for clients. The refreshed menu offers greater variety, improved taste, and balanced nutrition that supports physical and emotional well-being. The transition has been well received, with meal orders increasing by 1,068, demonstrating strong client satisfaction and growing demand for the service.
CSS also celebrated March for Meals by recognizing the dedicated individuals who deliver Meals on Wheels and launching a volunteer recruitment campaign. The initiative successfully welcomed eight new volunteers, strengthening our ability to meet increasing demand and ensuring seniors continue to receive nutritious meals and regular social connections.
Promoting active lifestyles remains a priority. CSS introduced a Chair Yoga program in Navan, providing seniors with opportunities to improve mobility, social engagement, and overall well-being. In partnership with CN Physio, the StretchLab Clinic was launched in Orléans to help older adults enhance flexibility, reduce chronic pain, and maintain independence.
To improve access to essential services, CSS secured $32,000 to provide free foot care clinics in rural communities and $198,000 to modernize its transportation fleet with two hybrid vehicles. Additional partnerships with Montfort Hospital, the Dementia Society of Ottawa and Renfrew County, and the Canadian Hard of Hearing Association are helping seniors transition safely from hospital to home while reducing barriers to participation and social inclusion.
Together, these initiatives reflect CSS’s ongoing commitment to creating healthier, more inclusive communities where seniors can thrive and age well at home.
“There are many reasons I appreciate that [my wife] has the privilege of attending the Adult Day Program (ADP) at the Hub in Orleans as it has made a huge difference in our lives. Since [her] first Friday visit at ADP, 1½ years ago, Friday has been the day [she] looks forward all week more than anything else. She experiences so much joy being with others and building a relationship with others that benefits her in many ways that we can’t experience as a couple…As for me this is the day I get to rest or do something for myself”
– CSS program caregiver
Celebrating the Heart of EORC
Our volunteers are the heart of our community. Their dedication, generosity, and countless acts of service help make our programs, events, and services possible. This year, 160 volunteers contributed an incredible 6,860 hours of their time, strengthening connections, enriching lives, and making a lasting impact throughout our community.
To celebrate and thank them for their invaluable contributions, we hosted two volunteer recognition events throughout the year. We are deeply grateful for their commitment and the difference they make every day.
Honouring Dedication and Excellence
Sophie Joseph (5 years of service)
From her compassionate care as a Foot Care Nurse to her current role as a Community Support Services Advisor, Sophie has consistently demonstrated professionalism, kindness, and a deep commitment to supporting clients and colleagues alike. We thank Sophie for her outstanding contributions and congratulate her on this well-deserved milestone.
François Turcot (5 years of service)
As a valued member of our Transportation team, François is known for his reliability, flexibility, and compassionate, client-centred approach. His professionalism and commitment have made a lasting impact on the seniors and clients we serve. We thank François for his dedication and outstanding service.
Partner of the Year
EORC is deeply appreciative of the longstanding support and partnership of Life Centre Food Bank, whose contributions have helped enhance services and improve outcomes for residents across the communities we serve.
Through direct food support, Life Centre Food Bank has been an invaluable resource for EORC clients experiencing food insecurity.
In addition to food assistance, Life Centre Food Bank has strengthened EORC’s ability to provide holistic, client-centred support by supplying essential household items for individuals and families who are precariously housed or transitioning into stable housing. Their willingness to respond to emerging needs has helped EORC deliver meaningful wraparound supports that promote dignity, stability, and well-being.
Life Centre Food Bank’s ongoing engagement in collaborative programs and community initiatives reflects a shared commitment to serving vulnerable populations and building a stronger, more connected community. EORC is grateful for their generosity, partnership, and continued dedication to supporting the people EORC serves.
By the Numbers: Program Impact at a Glance
Gender-Based Violence (GBV)
2195
Hours of counselling
855
# Individuals Served
Family & Community
494
# Children & Youth Served
1237
# Clients Served by our Resource, Referral & Outreach Program
5064
# Individuals participation in community initiatives
Food Cupboard
921
# Individuals Served
2768
# of Visits
Community Support Service (CSS)
19730
# Meals Delivered
10465
# Drives Provided
2103
# Foot Care Appts Provided
1509
# Seniors or Adults with Disabilities Served
2847
# Visits/Calls with Isolated Seniors
3285
# Attendance Days for Day Program
Volunteers
160
# of volunteers
6860
# of hours
Our Supporters and Funders
- City of Ottawa $1,543,208
- Ontario Health $1,027,362
- MCCSS $885,972
- Client Contribution $514,766
- Other Funds $613,716
- Donation & Fundraising $135,405
Raising Funds, Fueling Impact
Community fundraising events and partnerships continued to make a meaningful impact this year.
Our Charity Gift Wrapping campaign raised $8,256 with the support of 75 volunteers, while the Puzzle Sale Events welcomed 375 attendees and generated $940.50. Through our partnership with the Ottawa Capital Gaming Centre, we raised an impressive $78,987.64, and our new sold-out Kickin’ It Country event contributed $12,383.
Together, these initiatives provided vital support for our programs and services while bringing our community together in support of a shared cause.
