{"id":1240,"date":"2025-11-14T14:58:17","date_gmt":"2025-11-14T19:58:17","guid":{"rendered":"https:\/\/eorc-creo.ca\/feedback-complaints\/"},"modified":"2026-02-02T13:48:43","modified_gmt":"2026-02-02T18:48:43","slug":"retroaction-plaintes","status":"publish","type":"page","link":"https:\/\/eorc-creo.ca\/fr\/retroaction-plaintes\/","title":{"rendered":"R\u00e9troaction \/ Plaintes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1763150762741{background-image: url(https:\/\/eorc-creo.ca\/wp-content\/uploads\/2025\/10\/eorc-gbvs-title-img.jpg?id=175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb min_height=\u00a0\u00bb535&Prime; el_class=\u00a0\u00bbtitle-img-row shape-with-bar\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-title-text-row padding-100&Prime;][vc_column][vc_row_inner content_placement=\u00a0\u00bbbottom\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-title-inner-text-row padding-b-50&Prime;][vc_column_inner el_class=\u00a0\u00bbmax-width-95&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;]<\/p>\n<h1>R\u00e9troaction \/ Plaintes<\/h1>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bblarge\u00a0\u00bb]Avez-vous un commentaire ou une plainte \u00e0 nous transmettre ?<\/p>\n<p>Vous pouvez les soumettre \u00e0 l\u2019aide de notre formulaire de r\u00e9troaction\/plainte ci-dessous.<\/p>\n<p>Des options de r\u00e9troaction accessibles et des formats alternatifs peuvent \u00eatre offerts sur demande.[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1769705158391{margin-bottom: 10px !important;}\u00a0\u00bb el_class=\u00a0\u00bblarge\u00a0\u00bb]Pour toute autre demande[\/vc_column_text]<a href=\"\/fr\/nous-joindre\/\" target=\"_self\" class=\"dist-btn type2\">Veuillez nous envoyer un message<\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbbenefits-getting-involved-row\u00a0\u00bb][vc_column_inner]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1376-o1\" lang=\"fr-CA\" dir=\"ltr\" data-wpcf7-id=\"1376\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1240#wpcf7-f1376-o1\" 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value=\"{&quot;form_id&quot;:1376,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:&quot;&quot;,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;regex_numeric&quot;:&quot;^[0-9]+$&quot;,&quot;regex_alphabetic&quot;:&quot;^[a-zA-Z]+$&quot;,&quot;regex_alphanumeric&quot;:&quot;^[a-zA-Z0-9]+$&quot;,&quot;regex_date&quot;:&quot;^(0?[1-9]|1[012])[- .](0?[1-9]|[12][0-9]|3[01])[- 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class=\"wpcf7-form-control-wrap\" data-name=\"date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-input\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-6\">\n\t\t<p class=\"form-label\">Heure:\n\t\t<\/p>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"heure\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Heure\" value=\"\" type=\"text\" name=\"heure\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-f-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom\" value=\"\" type=\"text\" name=\"your-f-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-l-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"your-l-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"T\u00e9l\u00e9phone\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-input\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Courriel\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"prefered-time\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Jours, heures et mode de communication privil\u00e9gi\u00e9s\" value=\"\" type=\"text\" name=\"prefered-time\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"issues\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enjeu(x) (que souhaitez-vous nous faire savoir)\" name=\"issues\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"result-feedback\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Que souhaiteriez-vous voir se produire \u00e0 la suite de cette r\u00e9troaction ?\" name=\"result-feedback\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"action-taken\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Mesures prises par le CREO\" name=\"action-taken\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"follow-up\"><select class=\"wpcf7-form-control wpcf7-select form-input\" aria-invalid=\"false\" name=\"follow-up\"><option value=\"\">Le suivi a-t-il \u00e9t\u00e9 compl\u00e9t\u00e9 ?<\/option><option value=\"Oui\">Oui<\/option><option value=\"Non\">Non<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"vc_col-sm-12 text-right\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner form-btn\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><input type=\"hidden\" id=\"ct_checkjs_cf7_45645a27c4f1adc8a7a835976064a86d\" name=\"ct_checkjs_cf7\" value=\"0\" \/><script >setTimeout(function(){var ct_input_name = \"ct_checkjs_cf7_45645a27c4f1adc8a7a835976064a86d\";if (document.getElementById(ct_input_name) !== null) {var ct_input_value = document.getElementById(ct_input_name).value;document.getElementById(ct_input_name).value = document.getElementById(ct_input_name).value.replace(ct_input_value, '1144736158');}}, 1000);<\/script><input\n                    class=\"apbct_special_field apbct_email_id__wp_contact_form_7\"\n                    name=\"apbct__email_id__wp_contact_form_7\"\n                    aria-label=\"apbct__label_id__wp_contact_form_7\"\n                    type=\"text\" size=\"30\" maxlength=\"200\" autocomplete=\"off\"\n                    value=\"\"\n                \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1763150762741{background-image: url(https:\/\/eorc-creo.ca\/wp-content\/uploads\/2025\/10\/eorc-gbvs-title-img.jpg?id=175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb min_height=\u00a0\u00bb535&Prime; el_class=\u00a0\u00bbtitle-img-row shape-with-bar\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-title-text-row padding-100&Prime;][vc_column][vc_row_inner content_placement=\u00a0\u00bbbottom\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-title-inner-text-row padding-b-50&Prime;][vc_column_inner el_class=\u00a0\u00bbmax-width-95&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;] R\u00e9troaction \/ Plaintes [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bblarge\u00a0\u00bb]Avez-vous un commentaire ou une plainte \u00e0 nous transmettre ? Vous pouvez les soumettre \u00e0 l\u2019aide de notre formulaire de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-1240","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/comments?post=1240"}],"version-history":[{"count":2,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1240\/revisions"}],"predecessor-version":[{"id":1450,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1240\/revisions\/1450"}],"wp:attachment":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/media?parent=1240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}