{"id":1231,"date":"2025-11-14T14:43:58","date_gmt":"2025-11-14T19:43:58","guid":{"rendered":"https:\/\/eorc-creo.ca\/client-rights-responsibilities\/"},"modified":"2026-01-29T11:22:16","modified_gmt":"2026-01-29T16:22:16","slug":"droits-et-responsabilites-des-clients","status":"publish","type":"page","link":"https:\/\/eorc-creo.ca\/fr\/droits-et-responsabilites-des-clients\/","title":{"rendered":"Droits et responsabilit\u00e9s des clients"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1761671692813{background-image: url(https:\/\/eorc-creo.ca\/wp-content\/uploads\/2025\/10\/eorc-gbvs-title-img.jpg?id=175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb min_height=\u00a0\u00bb535&Prime; el_class=\u00a0\u00bbarchive-programs-title-row title-img-row shape-with-bar\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbarchive-programs-title-text-row padding-100&Prime;][vc_column][vc_row_inner type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbarchive-programs-title-inner-text-row padding-b-50&Prime;][vc_column_inner el_class=\u00a0\u00bbmax-width-95&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;]<\/p>\n<h1>Droits et responsabilit\u00e9s des clients<\/h1>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Le CREO s\u2019engage \u00e0 offrir un environnement accueillant et respectueux o\u00f9 les clients peuvent \u00e9tablir des relations positives et de confiance avec notre personnel. Cette page d\u00e9crit les droits et les responsabilit\u00e9s des clients lorsqu\u2019ils acc\u00e8dent aux programmes et services du CREO, afin d\u2019assurer que chacun soit trait\u00e9 avec dignit\u00e9, \u00e9quit\u00e9 et respect.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbbenefits-getting-involved-row marg-bot-50&Prime;][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;]<\/p>\n<h2>Les clients ont le droit de :<\/h2>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbcheckmark-list\u00a0\u00bb]<\/p>\n<ul>\n<li>\u00catre trait\u00e9s avec courtoisie et respect, dans le respect de leur dignit\u00e9, de leur vie priv\u00e9e et de leur autonomie.<\/li>\n<li>Voir leurs besoins, choix et pr\u00e9f\u00e9rences uniques respect\u00e9s.<\/li>\n<li>Recevoir des renseignements clairs sur les services offerts et sur les personnes qui les fourniront.<\/li>\n<li>Participer \u00e0 l\u2019\u00e9valuation de leurs besoins ainsi qu\u2019\u00e0 l\u2019\u00e9laboration et \u00e0 la mise \u00e0 jour de leur plan de services.<\/li>\n<li>Donner ou refuser leur consentement \u00e0 tout service.<\/li>\n<li>Exprimer des pr\u00e9occupations ou faire des suggestions sans crainte de repr\u00e9sailles.<\/li>\n<li>\u00catre inform\u00e9s des politiques et proc\u00e9dures des services.<\/li>\n<li>Savoir comment d\u00e9poser une plainte.<\/li>\n<li>S\u2019attendre \u00e0 la confidentialit\u00e9 de leurs renseignements personnels et de leur dossier.<\/li>\n<li>Demander \u00e0 consulter leur dossier par l\u2019entremise du coordonnateur ou de la coordonnatrice de programme.<\/li>\n<li>Recevoir des services dans la langue officielle (fran\u00e7ais ou anglais) dans laquelle ils se sentent le plus \u00e0 l\u2019aise.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbbenefits-getting-involved-row\u00a0\u00bb][vc_column_inner][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;]<\/p>\n<h2>Les clients sont responsables de :<\/h2>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbcheckmark-list\u00a0\u00bb]<\/p>\n<ul>\n<li>Traiter le personnel, les b\u00e9n\u00e9voles et les autres clients avec courtoisie et respect.<\/li>\n<li>Communiquer clairement lorsque des renseignements ne sont pas compris.<\/li>\n<li>Fournir des renseignements honn\u00eates et exacts, pertinents \u00e0 leurs besoins.<\/li>\n<li>\u00c9viter toute consommation de substances pouvant nuire \u00e0 la prestation s\u00e9curitaire et efficace des services.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbcenter\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1761671692813{background-image: url(https:\/\/eorc-creo.ca\/wp-content\/uploads\/2025\/10\/eorc-gbvs-title-img.jpg?id=175) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb min_height=\u00a0\u00bb535&Prime; el_class=\u00a0\u00bbarchive-programs-title-row title-img-row shape-with-bar\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_grid\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbarchive-programs-title-text-row padding-100&Prime;][vc_column][vc_row_inner type=\u00a0\u00bbfull_width\u00a0\u00bb text_align=\u00a0\u00bbinherit\u00a0\u00bb background_position=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbarchive-programs-title-inner-text-row padding-b-50&Prime;][vc_column_inner el_class=\u00a0\u00bbmax-width-95&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbline-after-h2&Prime;] Droits et responsabilit\u00e9s des clients [\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Le CREO s\u2019engage \u00e0 offrir un environnement accueillant et respectueux o\u00f9 les clients peuvent \u00e9tablir des relations positives et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1231","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/comments?post=1231"}],"version-history":[{"count":2,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1231\/revisions"}],"predecessor-version":[{"id":1233,"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/pages\/1231\/revisions\/1233"}],"wp:attachment":[{"href":"https:\/\/eorc-creo.ca\/fr\/wp-json\/wp\/v2\/media?parent=1231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}