Questions?

The EORC recognizes that despite our best efforts, there may be times where an individual is not satisfied with the manner in which the Centre handles his or her personal information. We encourage you to discuss your concerns with your EORC contact. If you are not comfortable speaking with your EORC contact, you may discuss your concerns with the EORC’s Privacy Officer.

The Privacy Officer can be contacted at the address and phone number below:

Stephanie Fragman

215-1980 Ogilvie Rd

Gloucester, ON K1J 9L3

(613) 741-6025

sfragman@eorc-creo.ca

Client Complaint and Feedback Policy and Form

Please see below for our client complaint and feedback policy and form. The policy aims to establish a structured process for soliciting client feedback and handling complaints with diligence, respect, and confidentiality, fostering continuous improvement in service delivery.

Client Feedback and Complaint Policy

Politique Rétroaction / Plainte du client

If you have any issues or concerns about how your information is being handled, you have the right to contact the Information and Privacy Commissioner of Ontario at: 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8 T: 1-416-326-3333 or 1-800-387-0073 www.ipc.on.ca

The full policy and procedure is available to you upon request Phone: 613-741-6025 Email: info@eorc-creo.ca

If you have accessed our programs against violence recently, please visit www.ontario.ca/SurvivorsSpeak or scan this QR code to provide feedback through a brief survey.

Code: EOR123

Code: EOR123