• The Eastern Ottawa Resource Centre (EORC) is a community-based, non-profit charitable organization offering a wide range of social and community services. /
  • The Eastern Ottawa Resource Centre (EORC) is a community-based, non-profit charitable organization offering a wide range of social and community services. /
  • Community Support Services for seniors in Ottawa East, Blackburn Hamlet, Beacon Hill, Carlsbad Springs, Gloucester, Orleans, Cumberland, Navan, Vars, and Sarsfield. Services include Home Help, Home Maintenance, Respite, Caregiver Support, Meals on Wheels, Foot Care, Friendly Visiting, Fitness and Wellness, Transportation, Telephone Assurance, Snow Go Assist, Adult Day Program, Grocery Bus /
  •  Thanks to our volunteers, seniors in our community have been provided thousands of meals on wheels, drives to medical appointments, friendly visits as well as hands on support in the day program /
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    Our Mission:

     

    The Centre works in a progressive and collaborative manner to provide a wide range of supportive and empowering community services. This is achieved through the proactive efforts of a dedicated, client-centered and compassionate team who is committed to promoting a strong, healthy and equitable community.

     

     

    Our Vision:

     

    A leading community partner working today for a healthier tomorrow.

     

     

     

    Clients Rights and Responsibilities:

     

    Each client who is provided service by the Eastern Ottawa Resource Centre has the right to:

     

     

    Each client who is provided service by the Eastern Ottawa Resource Centre has the responsibility to:

     

     

    Questions?

     

    The EORC recognizes that despite our best efforts, there may be times where an individual is not satisfied with the manner in which the Centre handles his or her personal information. We encourage you to discuss your concerns with your EORC contact. If you are not comfortable speaking with your EORC contact, you may discuss your concerns with the EORC’s Privacy Officer.

     

    The Privacy Officer can be contacted at the address and phone number below:

     

    Renée Ladouceur-Beauchamp

    2339 Ogilvie Rd

    Ottawa, ON K1J 8M6

    (613) 741-6025

    Our Core Values:

      Client-Centred

     

      Respect

     

      Compassion

     

      Accountability

     

      Collaboration

     

      Integrity

    Protecting Your

     

    Personal Information:

     

    Our Commitment:

     

    We are committed to protecting your personal information. This information is given to us in trust and will remain confidential.

     

    1. All EORC staff and volunteers are committed to maintaining the confidentiality of your information.
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    3. When the EORC collects information from you, it will only be to provide you with services that you have requested. You are not required to provide any information beyond what is required to meet your needs.
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    5. EORC staff work in teams to provide you with comprehensive services. Information may be shared among those directly involved in providing you with services. We will not share information about you with others outside the Centre without your permission, except under special circumstances. Our limits of confidentiality include the following:

         

      • If we believe that you are a danger to yourself or others;
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      • If we suspect that a child under the age of 16 is at risk;
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      • If our records are subpoenaed by the courts.

       

    6. The information in your file belongs to the EORC. You are welcome to request access to, or a copy of your file.
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    8. The EORC will be responsive to any questions or concerns that you may have regarding the protection of your privacy at the EORC.

     

     

    Protecting Your Privacy:

     

    The collection of personal client information is fundamental to providing quality community, health, and social services. The Eastern Ottawa Resource Centre (EORC) has always understood the importance of confidentiality and we have taken additional steps to ensure the privacy and protection of your information. We have:

       

    • Approved a Privacy Policy;
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    • Appointed a Privacy Officer to answer your inquiries and concerns;
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    • Set up safeguards for handling paper, electronic and verbal personal information.

     

    You have the right to say no. It is your right to refuse or withdraw consent with regards to our collection, use and disclosure of your personal information.

     

    EORC protects your privacy